Xexymix is not responsible for any risks of loss of the merchandise after JNE has delivered the packages to the designated address
Customers are responsible if JNE can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.
If there are any shipping errors coming from Xexymix, we guarantee that we will give free shipping to the customers.
We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.
Domestic rates can be found at http://www.jne.co.id and international rates informed upon request.
We only process your order during business days, from Monday to Friday; but we ship from Monday to Saturday (orders confirmed after 12 pm will be processed on the next working day).
It takes 3-4 working days to process your order before we send it to shipping company.
We will ship your order if there are no problems occurring in terms of payment.
If you confirm on (starting from 00.01 am), your order will be processed on Monday of the next week. Note that our order process contains of checking the payment, preparing and delivering the goods to the shipping company.
We will process and ship based on your order ID. If you have more than one order ID, unfortunately, no combined-orders possible for shipment.
