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Info.
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Returns & Exchanges
How Long Do Orders Usually Take to Ship?
All packages are shipped out from our warehouses (West Jakarta/Sidoarjo Regency). Delivery time is approximately 2-3 working days, but we cannot guarantee exact delivery times because these estimates may be subject to change based on product shortages and local transportation issues.
※Order deadline is every working days at 15:00 PM (WIB). After the order closure, your item(s) will be prepared to ship out from our warehouses within 24 hours.
Can I add items to my order before it ships?
Once your order has been checked out, it goes immediately to processing and then it is prepared for shipment. Depending on the status of your order, We can help to cancel or refund it by sending us an email with your order number. Please place a new order on the website for the additional items.
How do I track my order?
Please check and use your tracking number to track the status of your package. Find your information on My Order of My Page.
Where can I get help for missing or wrong delivery?
Please contact us by email. Reach out to us with your order number and tracking ID, full name, email address, shipping address, the date it was shipped, and the missing item(s) from your order. For a missing whole delivery.
What is the XEXYMIX returns and exchanges policy?
Returns This is available only for confirmed request with CS.
XEXYMIX will gladly accept unworn, unwashed products with original tags for return within 7 days of which you have received the package.
※ Non-Returnable Items ※
- Washed, torn, perfumed sprayed, items without tags are not returnable.
- For hygiene purposes, panties and beauty items are not returnable.
How to process returns?
1. Contact us by email (support@xexymix.co.id) stating the subject as below with the items you want to get a refund for.
- EX) [Refund Request] XEXYMIXID601
2. After receiving a confirmation email from one of our assistants, please send the package to our location as directed.
3. After receiving your returned package, we will thoroughly check the items according to our return policy.
4. Only after we have processed and confirmed your returns, we proceed with a refund. We will let you know via email.
Is it available to exchange the items?
1. You may change only sizes and colors of your selected item(s), Please contact us via email: support@xexymix.co.id
- EX) [Exchange Request] XE601
2. We are currently not set up for exchanges due to international shipping reasons, so please follow our return policy.
When will I receive my refund?
When we receive your package, we’ll refund you within 7 business days and email you when this transaction has taken place. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.
What should I do if I received faulty goods or wrong delivery?
Please send an email (support@xexymix.co.id) with detailed photos within 7 days after you have received the package. Upon confirmation, we shall give you the directions.